Testimonials
Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.
If YOU are a satisfied customer, we invite you to click the "thumbs up" icon to review your experience with our business. Thank you!
Great service! They came when they said that they would come and the price was very reasonable.
They always do the right thing and helped us out on a nasty weekend. Thank you!
Amazing and timely customer service.
Prompt, friendly service. I would highly recommend them to anyone.
They did a fantastic job! I called in the morning and they were there before lunch and had my unit up and running ! Thank you very much.
Called at 8:10. Heater was repaired by 8:43. Keep up the good work!
I got a call early Saturday afternoon from Darrel offering to come out on Saturday. I called him back and explained that my warranty company wouldn’t pay an adder for week-ends or overtime and he said that was OK. I also told him as much as I appreciated the offer, I had a tight schedule as I was committed to a 50th wedding anniversary in a couple hours. He thought he could get here and finish by then and he did. He came out and identified the problem as a capacitor and quickly had it replaced. He called the home warranty company for authorization and waited at least 25 minutes to talk to them. I suggested he add some time to the bill but he said he was OK. I guess he finally got through as I told him go ahead and drive to his next appointment rather than waste any more time in my driveway. He did a nice job in fixing our heat pump/AC unit and he said he also treated it to minimize the chance of fire ants getting in and messing it up later which we often see around here. I was very pleased that he got here two days early, was easy to work with, and didn’t complain about having to deal with a home warranty company, even when he had to wait on hold for 25+ minutes to talk to them. His bill was $143. He said he only uses American parts and they are substantially higher but that they are warrantied for five years. If paying an extra $30 on the capacitor saves us a couple of days during the Texas summer without AC and also saves us another service call, it’s probably worth it. Thanks!
The guys that came out to install our new unit here at Alan Ritchey, were courteous and knew what they were doing. I would recommend you guys to every one. Thanks so much.
Help is a phone call away with this company! Love the fact that I can call and get a REAL person to answer and know that help is on the way! Thanks Darrel and Kristi!
We like MCM and use them often when we have Heating and air conditioning issues. They also have an after hours or weekend service that is a lifesaver because many times things have malfunctioned unexpectedly and not many places will work on weekends